We believe that prompt, dedicated support is vital to the success of your security solutions. Our team is committed to delivering quick resolutions, proactive maintenance, and personal guidance so you can focus on what matters most.
How We Can Help
Our expert support staff is here to assist you in every aspect of your system, from basic troubleshooting to complex diagnostics. Whether you need help with an access control system, a gate operator, or ornamental iron gate maintenance, we provide clear and concise guidance to keep your property secure.
- 24/7 Emergency Support: Contact us day or night for urgent assistance, minimizing downtime and ensuring your security is never compromised.
- Phone & Email Assistance: Reach out via our dedicated support line or email for prompt responses and real-time troubleshooting.
- On-Site Repairs & Adjustments: When remote support isn’t enough, our trained technicians will visit your property to perform efficient repairs, replacements, or system enhancements.
Service & Maintenance Plans
Proactive maintenance is the key to a long-lasting, reliable security system. We offer customizable service plans designed to fit the unique needs of HOAs, apartment complexes, commercial properties, and government facilities throughout the Dallas-Fort Worth area:
- Regular Inspections: Routine checkups help identify potential issues before they become major problems.
- Preventive Maintenance: Timely component upgrades, lubrication, and cleaning ensure smooth operation and extended system life.
- Priority Scheduling: Our maintenance plan clients receive priority attention for any needed adjustments or repairs, minimizing service disruptions.
Frequently Asked Questions (FAQ)
What if my gate operator stops working after hours?
Our 24/7 emergency line ensures that you can always reach us for immediate support. We’ll troubleshoot remotely and, if necessary, schedule an on-site visit to resolve the issue quickly.
Do you service systems not purchased from you?
Yes. Our technicians have experience working with a wide variety of security products and are happy to help maintain or repair your existing equipment.
How soon can I expect a response to my inquiry?
During business hours, our goal is to respond within a few hours. For emergencies, we recommend calling our 24/7 support line for the quickest response.
Need Assistance?
Contact our support team today to schedule maintenance, request a repair, or learn more about how we can help. We’re dedicated to providing reliable, personalized assistance that meets the highest standards of quality and care.